Assumptions can be difficult to overcome. Many times we don’t even realize we’re making them. As an experienced product designer, I find it easier to make these assumptions. They more easily creep into my work subconsciously because I have more knowledge and experience of “best practices” and “what worked before”. So how can we keep … Continue reading Keeping product assumptions in check
Error messages. Those little things everyone hates to see. As designers, we like to design the best possible experience for getting users through the task at hand. But it’s our job to put as much consideration into error states as we do the success flow. Any error messages we show to users should provide helpful … Continue reading Sending the right message with form validation
This post was originally published on the new Automattic design blog. Have you ever signed up for a new site or product, forgotten about it, only to remember later when you check your inbox and see the welcome email? What if that email looked nothing like the service you signed up for? It would lead … Continue reading Don’t forget the emails
As I was trying to reset a password on my Relay For Life account, I ran into this awful case of really bad user experience (UX). When I’m first taken to the form there is no indication or hint as to any rules for the password field. Sometimes you’ll see rules or restrictions for password fields … Continue reading Give me a hint
A product’s checkout page is one of the most important things for both the user and the product team. It’s important for the user because it’s the page that will instill trust in the product. It’s important for the product team because it’s the last barrier of acquiring those users and all-important revenue.
Continue reading “Designing a new checkout page for Akismet”
Dan Hauk 